Frequently Asked Questions

Imagine one of our Executive Chefs stepping into your kitchen and preparing you a sumptuous dish from our signature menu. Or sink softly into silent night sleeps in your very own Dream Bed. That’s QT At Home.

It’s our way of giving our friends the QT experience in the comfort of their own home.

No, but you might want it to be.

If you have to ask….Just kidding. Yes, one product.

Sorry, you’ll have to make your own breakfast.

If you have a question about a Wine or Dine order, reach out to the restaurant you have placed your order at:

• QT Sydney: Ph: +61 2 8262 0000 | Email: [email protected]
• QT Canberra: Ph: +61 2 6247 1488 | Email:[email protected]
• QT Gold Coast: Ph: +61 7 5584 1248 | Email: [email protected]
• QT Perth: Ph: +61 8 9225 8000 | Email: [email protected]
• QT Melbourne: Ph: +61 3 8636 8800 | Email: [email protected]
• QT Auckland: Ph: +64 9 379 9123 | Email: [email protected]
• QT Wellington: Ph: +64 4 802 8900 | Email: [email protected]

Got a question about a Dream Bed? For further information, or to ask any questions relating to delivery or installation, please contact A.H. Beard Pty Limited, the Manufacturer of the EVENT Dream bed, on: [email protected]. For other enquiries please email [email protected]

Computer says ‘NO’. Once your order is received, we’re onto it.

Like all of the World’s best chefs, ours have their secrets.

We promise it will be local, fresh and perfect.

We’ve got clever ways to pack the food which means it will stay fresh for up to 48-hours. But we don’t think you’ll want to wait that long.

Perhaps some olive oil, salt and pepper.

All goods are manufactured to order with a production period of 7 to 10 business days from payment being processed.

Delivery within Australia is an additional $165 (inc GST) to CBD and to major metro locations. Additional charges may apply for delivery to regional locations. Cost and delivery dates* will be confirmed and charged separately by the supplier (A.H. Beard) once your order is processed.

Delivery within New Zealand is an additional $172.50 (inc GST) to Auckland CBD and immediate metro locations. Additional charges apply for delivery to other locations.

*Please note, delivery of your purchase is subject to third party schedules and may take up to 3 to 4 weeks. All efforts will be made to ensure your order is delivered promptly however additional time may be required in some instances, in particular deliveries to regional areas and for orders placed in the lead up to, and around, public holidays including Christmas.

Yes, Glides are recommended for polished floors (board/concrete…).

All king bases are manufactured in two pieces. Bases are supplied with joining bracket. King Split consists of 2 x Long single mattresses and 2 x Long single bases. Mattresses are Velcro joined as standard, please make a note in comments field if you prefer a zip join.

Afraid not, these are not included and are not available to purchase (well, not just yet).

If you have not experienced the Dream Bed and would like to try before you buy, why not book a night away at QT Perth, QT Sydney or QT Canberra? Or check out our Rydges locations that also feature the Dream Bed.

How can we put this….? No, our Dream Beds are only available in the same comfort level as you experience in our hotels – medium.

Sorry, our Dream Bed mattresses and bases only come in the one colour. Slightly off white.

Got a question about a Dream Bed? For further information, or to ask any questions relating to delivery or installation, please contact A.H. Beard Pty Limited, the Manufacturer of the EVENT Dream bed, on: [email protected]. For other enquiries please email [email protected]

Please refer to Bed Care Guide and Guarantee here.

Please refer to Bed Care Guide and Guarantee here.

Please refer to Bed Care Guide and Guarantee here.

Please refer to Bed Care Guide and Guarantee here.

Please refer to Bed Care Guide and Guarantee here.

Not yet, but soon. You’ll be the first to know.

Sure thing. Just select the date in the shopping cart.

How can we put this….? No, not just yet.

Everything is done online.

Computer says ‘NO’. Once your order is received, we’re onto it. But drop us an email at the hotel where you placed your order and we’ll see what we can do.

Although the answer to this question is no – we’re pretty sure you won’t want to change your mind.

The chef has prepared a dish that will need only the slightest touch from you. This means it’s served as close to perfection as possible. (There’s a note from the chef in the box).

When we asked chef this question…well his look said everything. Please refer to our product pages for a list of ingredients.

Sorry we don’t recommend our meals to anyone who suffers from a food allergy.